Terms & Conditions
Terms and Conditions
1.1 Use of this website is governed by these Terms and Conditions and you agree to be bound by them each time you access the website.
1.2 The material on this web site is provided purely for your information. The CV People may make alterations to the website at anytime. You will be deemed to accept such alterations when you next use the website following any such alteration.
1.3 The information on this web site is updated from time to time. Whilst The CV People has made every effort to ensure the accuracy and completeness of information on this website, The CV People makes no representations or warranties whatsoever, express or implied, as to the quality, accuracy or completeness of such information.
1.4 The CV People may without notice modify, suspend or discontinue the website or any part of it at any time without any liability to you or any third party.
1.5 To the full extent permitted by law, The CV People accepts no liability in contract, tort or otherwise (including liability for negligence), for loss or damage of any kind including without limitation, direct or indirect loss or damage, loss of business, revenue or profits, corruption or destruction of data, or any other consequential loss or damage arising out of your use or inability to use the website or in connection with any computer virus or system failure and The CV People excludes any such liability even if The CV People is expressly advised of the possibility of such damage or loss.
1.6 You will indemnify The CV People against all costs, losses, expenses or other liabilities incurred by The CV People arising from the use of the website by you.
1.7 This contract is written with the sole jurisdiction of the English courts and according to English Law.
1.8 These Terms and Conditions apply to The CV People.com and The CV People.co.uk websites. Your use of these websites is subject to the following terms and conditions, which you are deemed to have accepted each time you visit these sites.
2.1 All payments are taken in advance of work undertaken on your behalf. As a result, those who use credit/debit cards or cheques for payment please note that your card will be debited/cheque banked prior to us starting work on your service. This is to ensure that your card is valid and that there is sufficient funds/credit in the account to pay The CV People.
Service Delivery Timescale
3.1 The following clauses relate exclusively to our CV writing service and are not applicable to our interview coaching service.
3.2 All orders are processed within 24 hours and a draft CV is prepared in approximately 5 working days following receipt of payment and any requested information unless otherwise agreed. We cannot be held liable for any losses incurred as a result of failure to meet these timescales.
3.3 Exceptions to this are the optional express delivery services, detailed as follows.
Same Day Delivery:
3.5. NB: All turnaround times relate only to standard Monday - Friday working days and exclude weekends and Bank Holidays.
Missed Telephone Appointments
4.1 Where a Telephone appointment is made for a consultation between a The CV People Consultant and yourself, and you are late and/or miss the appointment set, you will be deemed to have forfeited your right to a consultation, and no refund will be made.
5.1 We cannot offer any refunds or cancellations. By placing an order with us you are making a commitment to us as we are to you, often work starts on your order within a few minutes of us receiving it (booking the consultation, Reformatting documents, Entering details into new CV formats etc). Also due to the amount of work we take on we have to turn away business regularly, as such it is likely we have turned away business to satisfy the client’s requirements. We will always try to reschedule if need be but again we must have 24 hours notice. With services which do not require a consultation we can offer refunds for cancellations providing the work has not already started. Please call us asap in this instance. We are unable to offer refunds for complaints about the quality of our work as this is subjective and as such impossible to measure. We will in every instance attempt to work with you to resolve any issues with any documents. We cannot offer refunds on documents that are delivered over our 24 hour turnaround. This is a targeted turnaround time and as such not guaranteed. Please get in contact with your consultant immediately should we exceed the 24 hours as there may be an issue with your email address or such.
6.1 We accept no liability for loss arising from your use of this site. You agree to indemnify us and keep us indemnified against all cost, expenses, losses, liabilities or proceedings arising from use or misuse by you of this site.
7.1 All advice offered by The CV People consultants and on our websites is taken at your own discretion. Use of The CV People services and website does not guarantee you career success, a new job offer, or specific interview. We accept no responsibility if you should suffer loss or damage as a result of taking our advice
Information submitted to The CV People by you
8.1 All CVs and other services produced and delivered by The CV People are produced from information supplied by the client. You are solely responsible for any information submitted by you to this site/our consultants. The CV People will not be held liable for any misrepresentation resulting from false or dishonest information being supplied.
8.2 We will use information supplied by you (including, without limitation, sensitive personal data) to aid the process of providing you with career-related advice and services.
8.3 We sometimes use third party freelance consultants to help us deliver these services. As a result The CV People processes and stores information (including without limitation, sensitive personal data) and passes this information to our consultants, in order to help deliver our services.
8.4 The CV People will not sell your information to third parties.
Acceptance of these Terms and Conditions
19.1 By ordering a service from The CV People/visiting our web site, you are deemed to have accepted these Terms and Conditions.
The CV People is a Trading Name of Professional Career Solutions Ltd, 152 City Road, London, EC1V 2NX
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