Competency Based Interviews
Applying Technology These interview questions require you to demonstrate expertise in the organisation's IT systems and specific software packages. What IT packages do you use on a day-to-day basis? Can you give me an example of when you have used PowerPoint to enhance a presentation? What was the length of the presentation? Were you required to use Advanced PowerPoint features? Have you used an in-house computer package before? What did you understand about its purposes? Can you give me an example of when you have had to use Excel as part of your job? Did you require the use of complex formulae? Makings Things Happen Effectively These interview questions require you to demonstrate your ability to execute administrative procedures to a high standard. What systems do you have in place to enable other people to pick up your work in your absence? Tell me about a time when attention to detail was critical to the success of a task? How did you achieve this? Give an example of where you have had to organise the diary or commitments of other people. What do you do when your time schedule is upset by unforeseen circumstances? Please give examples. Tell me about what you did the last time you had a personal backlog at work? Seeing the Wider Picture These interview questions require you to demonstrate your ability to develop knowledge of the organisation and of the outside environment to enhance service provision. Works well within a changing environment. How do you keep abreast of developments in your organisation? Tell me about a time when you have had to organise the travel arrangements, accommodation and or conferences for others. Have you had to arrange events with budget constraints? What did you do and how? Give me an example of a time when you had to adapt to a changing environment. How did you do this? How do you think external factors affect your team? Working Together and Supporting Others These interview questions require you to demonstrate the ability to work within, build or lead team, working cooperatively with others and supporting others to offer their full potential. Give me an example of when you have worked as part of a team to reach a common goal. What is the best example of team working you have been involved in? Why? What was your contribution to the team? Tell me about your most successful working relationship. What did you do to make this successful? Have you ever had to work with someone who was not good at his/her job/difficult? What did you do about it? Give an example of a time when you have had to encourage others to contribute to the effectiveness of the team. Can you tell me about a time when you had to support another team member? Have you had to manage the performance of others in the work place? How did you accomplish this? Developing Self & Others These interview questions require you to demonstrate enthusiasm to enhance and extend own skills and supports others to develop their skills. How have you actively developed your skills in your previous roles? Give an example of when you delivered something beyond what was required. What achievement are you most proud of and why? How have you updated your skills since leaving college/school? Tell me about a time when you have had to encourage a colleague. Communicating Effectively These interview questions require you to demonstrate that you can express ideas clearly and with conviction, adapting language and the communication medium to particular clients and situations. How do you adapt to different personalities? Give me an example of how you dealt with a confrontational situation. How do you think your work colleague's view you? What sort of correspondence do you draft yourself and what checks are made on it before sending it out? Tell me of a time when you suggested something which was not initially accepted. Did you manage to change other people's minds, if so how? Can you give me an example of when you have had to communicate with people on different levels? Problem Solving These interview questions require you to demonstrate that you can define and clarify a problem, offer practical solutions to problems that respond to client's needs and take into account any risks involved. What is the most complex problem you have had to deal with in the workplace? How did you approach it? What was the outcome? What did you learn from this? What sort of decisions do you take in your job at present? Which ones do you consult your manager on? What were the steps you took in deciding to choose your career/last job? Was there a time when you identified a potential problem before it became an issue? Can you tell me about a time when you had to deal with a complex problem and what range of solutions did you identify? What people or methods do you use when solving problems? Looking Ahead These interview questions require you to demonstrate that you can prioritise work and anticipate demand for work to ensure that deadlines are met. How do you find working to deadlines? Tell me about your most challenging deadline. Give me an example when you had to deal with conflicting priorities. Can you tell me about a time when an increase at work required you to seek support from a colleague? Who did you go to, how did you approach the situation? Can you give me an example of when you have had to anticipate a need or deadline and what you did to ensure it was met? Client Focus These interview questions require you to demonstrate that you can focus on the organisation's client and the client's needs, delivering service that is of a consistently high quality in the client's eyes. When have you gone out of your way to provide a good service? How do you promote good working relationships in the office? How do you gauge client satisfaction in your role? How do you balance the difference between importance and urgent tasks? Can you tell me about a time when attention to detail was critical to a piece of work? Can you tell me about a time when you have faced an opportunity to enhance the service to the client? How do you build and maintain relationships with clients? |
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